Delivery
Thank you for choosing Carolines Candle. We aim to provide you with the best possible service to ensure that your candle reaches you safely and in a timely manner. Please find below important information regarding our delivery process:
Carolines Candles are shipped to UK destinations and Ireland only.
Candles are typically shipped to the address provided within 3-5 working days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
All candles are delivered by first class tracked and signed-for post to ensure secure and reliable delivery.
We are pleased to offer free shipping for all Carolines Candle orders. Both the candle and shipping costs are covered by Carolinescandle.com.
For any enquiries regarding the delivery of your candle, please feel free to contact us at support@carolinescandle.com. Our dedicated support team will be happy to assist you.
In the unlikely event that your candle is lost or damaged during transit, please contact us immediately at support@carolinescandle.com. We will work with you to resolve the issue as quickly as possible.
At this time, we only ship candles to UK destinations and Ireland.
We strive to ensure that you are completely satisfied with your candle. If for any reason you are not entirely happy with your purchase, please contact us within 14 days of receiving your candle to arrange a return or exchange.